![]() ![]() If I try to power off the printer using the power button, the printer hangs in "shutting down" and never shuts down. The HP Print and Scan Doctor app reports "Scanner Error Detected" and shows a device Status with an X and in red. The printer then reports the scanner failure. On power up the printer enters its checking state and when the scanner should move it stays still and doesn't turn on the scanner light. ![]() I've followed the process to unplug the printer, wait 30 seconds, press the power button, plug it back in (directly to the outlet). Please try again when available." and if I try to scan from the printer it shows "Another job is in progress. If I try to scan HP Smart reports "Scanner in Use. For more information contact HP Support." If the problem persists, the scanner has become damaged and cannot copy or scan. Turn the printer off and then turn it on again. OfficeJet Pro 9018 reports "Scanner Problem. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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